How it works

From first call to wheels down.

A single coordinator stays with your case start to finish, so you never have to repeat the story.

Tell us the case

Patient location, condition and destination. Share as much or as little as you have.

We run the network

Your case goes to vetted operators who bid in a live auction — competing on price and capability.

You choose

Compare cost, aircraft and timing with a coordinator who explains every line.

We coordinate the move

Permits, ground transfers, clinical handover — managed end to end until arrival.

What your coordinator handles

One point of contact, every detail covered

Sourcing and vetting the operator and aircraft

Flight permits and overflight clearances

Ground ambulance at both airports

Clinical handover with sending & receiving hospitals

Liaison with your insurer or assistance company

Travel for an accompanying family member where possible

Updates at every milestone, day or night

How quickly can a transfer be arranged?

For urgent cases, a suitable aircraft and crew can often be mobilised within hours, depending on availability, permits and clinical readiness.

Does insurance cover repatriation?

Many travel and assistance policies do. We coordinate directly with insurers. Coverage varies by policy.

Do you operate the aircraft?

No. We are an independent coordination service. All flights and care are delivered by accredited third-party operators we match to your case.